5 Jobs in TOLEDO, OH
Smart Stack Impact is Hiring a Call Center Agent Near Toledo, OH
Position: Call Center Agent
Location: Toledo, OH
Welcome to Smart Stack Impact, where we redefine the boundaries of Public Relations with innovation, creativity, and an unwavering commitment to excellence. As a leading PR agency, we are dedicated to elevating brands, shaping perceptions, and driving meaningful impact in an ever-evolving media landscape.
Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Agent. In this role, you will be responsible for providing exceptional customer service and ensuring customer satisfaction. As a Call Center Agent, you will handle incoming calls, address customer inquiries, and provide accurate and timely information to resolve customer issues..
Responsibilities:
Handle incoming calls and respond to customer inquiries promptly and professionally.
Provide accurate and up-to-date information to customers regarding products, services, and company promotions.
Identify and escalate priority issues to the appropriate department or supervisor for further assistance.
Document and maintain customer records, including call details, transactions, and complaints.
Proactively follow up with customers to ensure their concerns have been fully addressed.
Upsell products and services to customers, as appropriate.
Requirements:
High school diploma or equivalent.
Previous experience in a customer service or call center environment preferred.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making abilities.
Ability to multitask and prioritize tasks effectively.
Proficiency in using computer systems and applications.
Availability to work flexible hours, including evenings and weekends.
Benefits:
Competitive salary commensurate with experience
Comprehensive benefits package including health insurance, dental and vision coverage, retirement plans, and paid time off
Opportunities for professional development and growth
A supportive and collaborative work environment with a focus on creativity and innovation
Employee wellness programs and perks
Flexible work arrangements, including remote work options
Job Summary
Full Time
$33k-44k (estimate)
04/27/2024
05/13/2024
The following is the career advancement route for Call Center Agent positions, which can be used as a reference in future career path planning. As a Call Center Agent, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Agent. You can explore the career advancement for a Call Center Agent below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Agent job description and responsibilities
Call center agents are at the frontline of providing solutions to customers’ problems.
02/14/2022: Killeen, TX
Call center agents need a cache of polite phrases to use when talking with customers.
01/08/2022: Syracuse, NY
Call center agents not only listen to customer complaints, but they also process requests.
03/10/2022: Wilmington, DE
Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.
01/23/2022: Danbury, CT
Manage difficult customer situations and transfer calls to appropriate persons when necessary.
01/22/2022: Altoona, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Agent jobs
A call center agent performs a number of functions that are more than just picking up calls.
12/21/2021: Riverside, CA
They are currently hiring for work at home call center agent positions.
01/13/2022: Indianapolis, IN
Learn to deal with angry customers.
02/07/2022: Oklahoma City, OK
Problem-Solving and Flexibility.
12/22/2021: Saint Paul, MN
Use a Calm Soothing Tone of Voice.
01/04/2022: Louisville, KY
Step 3: View the best colleges and universities for Call Center Agent.
